01How to reach us
Every route below reaches the same small team. Email is best for anything with an invoice, a document or an account name in it. WhatsApp is best when something is broken and you need us now. Post and formal notices reach us at the registered office.
Sehsaa Solutions Private Limited
- contact@sehsaa.com
- Phone
- +91 93725 21198
- +91 93725 21198 — the same number
- Registered office
- Block No. 23, Kotkar Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra 400063
- GSTIN
- 27ABNCS5815L1ZP
- Hours
- Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays in Maharashtra
Written out once more, so it can be copied without a link: our email address is contact@sehsaa.com, our phone and WhatsApp number is +91 93725 21198, and our registered office is at Block No. 23, Kotkar Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra 400063.
02When we answer
Support runs Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays in Maharashtra. Those are the hours set out in clause 12.2 of the Terms of service, and they are the hours we keep.
- We aim to acknowledge an email or a WhatsApp message within one working day.
- For something that stops you working, we aim to respond substantively within one working day of acknowledging it.
- For an outage that stops you working, we respond as fast as we can, including outside those hours.
Those are targets we intend to meet, not a service level agreement.
Sehsaa is a small company and Atrium is supported by a small team. We do not publish an uptime commitment and we do not pay service credits, and we would rather say so on the contact page than have you discover it during an outage. Clauses 12.1 and 12.3 of the Terms of service say it in the same words.
03What to write to us about
There is one inbox and one number, so nothing here is a wrong door. This table is only so you know what we will do with it, and which clause governs the answer.
| What it is about | Where it goes | What governs it |
|---|---|---|
| A question before you buy Including a longer trial | contact@sehsaa.com or WhatsApp | Terms, clauses 4.1 and 4.5 |
| Something is broken | WhatsApp for anything urgent, otherwise email | Terms, clause 12.2 |
| A query on an invoice Raise it within seven days of receiving it | contact@sehsaa.com | Terms, clause 7.3 |
| Cancelling a subscription Email it from an account owner's address | contact@sehsaa.com | Terms, clause 20.2 |
| An export of your data Delivered within five working days of a written request | contact@sehsaa.com | Terms, clause 10.3 |
| A refund | contact@sehsaa.com | Cancellation and refunds |
| Personal data, or a complaint about it Put Grievance in the subject line | contact@sehsaa.com | Privacy notice, section 14 |
04The company behind Atrium
Atrium is the product. The company you contract with, invoice and pay is Sehsaa Solutions Private Limited, a private limited company incorporated in India, with its registered office at Block No. 23, Kotkar Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra 400063. That is where post and legal notices should go, and it is the registered office named in clause 1.1 of the Terms of service.
Corporate Identity Number: U62099MH2024PTC426242. GSTIN: 27ABNCS5815L1ZP. Atrium is supplied under SAC 997331.
Atrium is a subscription service for coworking operators, sold per occupied desk per month. Everything is priced and invoiced in Indian rupees. Prices exclude GST, which is charged in addition at the rate in force — currently 18% — and shown separately on the invoice. Invoices are payable within seven days of the invoice date. The rates themselves are on the pricing section of the home page and in section 5 of the Terms of service.
05If something goes wrong
A complaint about the service goes to contact@sehsaa.com and is handled by the same team, within the hours in section 2.
A complaint about personal data goes to the Grievance Officer, whom India's Digital Personal Data Protection Act requires us to name and publish. That is Jeet, Chief Executive Officer, reachable at contact@sehsaa.com with Grievance in the subject line, on WhatsApp at +91 93725 21198, or by post at the registered office above. The Grievance Officer's hours are Monday to Friday, 10:00 to 18:00 IST, excluding public holidays in Maharashtra.
A complaint is acknowledged within three working days and answered within thirty days wherever we can, and in any case within the ninety days the Rules allow. If we cannot do what you asked, we will tell you why in writing rather than let it lapse. Section 14 of the Privacy notice sets this out in full.