What you get, what it costs, and what happens if it goes wrong.

01Who this is between

1.1These terms are an agreement between Sehsaa Solutions Private Limited, a company incorporated in India with its registered office at Block No. 23, Kotkar Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra 400063 (CIN U62099MH2024PTC426242) — "Sehsaa", "we", "us" — and the organisation that subscribes to Atrium — "you", "the Customer".

1.2They take effect when you first create a workspace, click to accept them, or start using Atrium, whichever happens first. The person who does that confirms they are authorised to bind the Customer.

1.3Where a separate signed order form or licence agreement exists between us, that document governs and these terms fill the gaps. Our Data Processing Addendum and Privacy notice form part of this agreement.

02A few words defined

2.1Workspace means the Atrium account created for you, including its own database.

2.2Desk means a seat that exists on your floor map and has not been deleted. An occupied desk is a desk held by a member under an agreement — a confirmed or checked-in contract booking — at the moment of the month-end count in clause 5.6. You are charged for occupied desks only; an empty desk costs you nothing. A private cabin is made up of desks, and the occupied desks in it are counted the same way as any other. A seat someone is sitting in on a day pass or a night pass is not an occupied desk: it is charged as a pass under clause 5.12, and not charged twice.

2.3Meeting room means a room you have marked as bookable by time slot. A room that is not bookable by slot is not charged as a meeting room.

2.4Customer Data means everything you or your users put into Atrium, or that Atrium generates from it — members, agreements, bookings, invoices, payments, visitors, leads, uploaded files.

2.5Member means an individual or company that occupies space with you. Members are not party to this agreement.

03The service

3.1We provide Atrium as software over the internet: floor maps and desk inventory, bookings, members and agreements, GST invoicing and payments, visitor entry, day passes, leads, notifications over WhatsApp, and the reporting built on top of them.

3.2Your workspace has its own separate database. It is not a shared table filtered by a column. This is what makes a clean export and a clean deletion possible, and we will not change it without telling you.

3.3We improve Atrium continuously. We may add, change or remove features. If we remove or materially degrade a feature you are relying on, we will give you at least thirty days' notice by email to the account owner, and if the change makes the product materially less useful to you, you may terminate under clause 20.4 and get a refund of the unused prepaid period.

3.4You may create as many staff logins as you need. We do not charge per user, per branch or per floor.

04The free month

4.1A new workspace gets thirty days free, with no card and no commitment. Within that month you may create up to 50 desks and up to 10 bookable meeting rooms, across unlimited branches and floors.

4.2Those are hard limits, enforced in the software. Attempting to add the 51st desk or the 11th bookable meeting room during the trial returns a message telling you so, rather than silently failing or silently charging you.

4.3When the thirty days end, the workspace becomes read-only until you choose a plan: clause 8 describes exactly what that means. Nothing is deleted when a trial expires.

4.4One free month per organisation. We may decline a trial to an organisation that has already had one, or that has an unpaid balance from a previous subscription.

4.5We may extend a trial at our discretion, and we do it more often than not. Ask.

05What it costs

5.1Atrium is priced per occupied desk per month, in Indian rupees, in bands. Every occupied desk is charged at the rate for the band your occupied-desk count falls into — the rate is not tiered across bands.

5.2Bookable meeting rooms are ₹200 per room per month, on top of the desk charge.

5.3There is a minimum charge of ₹2,499 per month. If your desks, meeting rooms, day passes and virtual-office clients come to less than that together, you pay ₹2,499. The day-pass charge in clause 5.12 and the virtual-office charge in clause 5.13 are inside that ₹2,499, not added on top of it: ₹2,499 is the least a month can cost, not a floor under the desk line with the other charges stacked above it. A month with 20 occupied desks, 1 meeting room, 18 passes and 2 virtual-office clients comes to ₹1,880, so that month is invoiced at ₹2,499.

5.4Branches, floors, staff logins and members on the member portal are not charged for, in any number.

5.5Pay annually and you pay for ten months instead of twelve. The annual charge is ten times the monthly charge measured at the end of the first month of the term, invoiced after that month and covering the twelve months from the start of the term.

5.6We count on the last day of the month. On the last day of each calendar month we count the desks that are occupied, the meeting rooms you have marked bookable by slot and the clients holding an active virtual office, and that count is what the month's invoice is calculated from. A desk that is empty on that day is not charged for that month. Adding or removing desks during the month changes nothing until the next count, so there is nothing to pro-rate and nothing to refund mid-month. Day passes are the exception: they are counted across the whole month, one by one, on the day each pass is for, as clause 5.12 describes. A pass sold for the 3rd is on that month's invoice even though there is nothing to see on the last day.

5.7WhatsApp messages are included. Booking confirmations, day passes, renewal reminders, payment chases and sign-in codes sent from Atrium are not charged for: we pay the messaging provider and WhatsApp ourselves. If that ever has to change we will tell you first and give you sixty days' written notice, as clause 5.9 requires of any price change. You may instead connect your own WhatsApp Business number, in which case the provider bills you directly and nothing in this clause applies.

5.8Migration from your existing system — the work described at Switching to Atrium — is included at no charge for a space up to 250 desks and 100 member companies. Beyond that we quote in writing before starting.

5.9Prices on the website are the current prices. We may change them on sixty days' written notice to the account owner. A price change does not affect an annual period already paid for. If you do not accept a price change you may terminate before it takes effect and receive a refund of the unused prepaid period.

5.10The self-hosted licence is a separate one-time fee plus deployment and annual maintenance, quoted case by case and governed by its own agreement.

5.11Founding operator price. The first twenty operators we move onto a paid plan under this offer pay ₹59 per desk per month, whatever their desk count, in place of the rates in clause 5.1, for their first twelve monthly invoices, counting the month the founding price starts as the first. Desks are counted as clause 5.6 describes; meeting rooms (clause 5.2), day passes (clause 5.12), virtual office (clause 5.13) and the monthly minimum (clause 5.3) are unchanged. The founding price is billed monthly only, is given once to each operator and does not restart, and is not changed under clause 5.9 during those twelve invoices. After the twelfth invoice the rates in clause 5.1 apply; the date that happens is shown on your billing screen from the day the founding price starts. Once twenty operators have taken it, the offer closes.

5.12Day passes are ₹20 a pass, and the first twenty each month are free. Every day pass and night pass you sell is charged at ₹20, except the first twenty passes of each calendar month, which are included at no charge for each workspace. Sell thirty passes in a month and you are charged for ten of them: ₹200. A pass is counted on the day the pass is for, not the day it was bought or the day the money reached you, and only if you were actually paid for it — a pass that is unpaid, waived or refunded is not counted at all, and does not use up one of the twenty free ones. Passes are counted across the whole month, unlike desks and meeting rooms, which are counted on its last day under clause 5.6. A seat someone occupies on a pass is not also charged as an occupied desk (clause 2.2). This charge is inside the monthly minimum in clause 5.3, not added on top of it.

5.13Virtual office is ₹50 per active client per month. Each client with an active virtual-office agreement is charged at ₹50 for the month, counted once per client however many of your addresses they hold — a company registered at three of your branches is one client, not three. Fifteen active clients are ₹750 for the month. A client is not counted while their service is suspended, and is not counted after it ends. Clients are counted on the last day of the month, as clause 5.6 describes. This charge is inside the monthly minimum in clause 5.3, not added on top of it.

06Taxes

6.1All prices are exclusive of GST and of any other tax, duty or levy. GST is charged in addition at the rate in force, and shown separately on the invoice.

6.2Our GSTIN is 27ABNCS5815L1ZP. You must give us your GSTIN and registered state so we can determine place of supply and issue an invoice you can claim input credit on. If you give us a wrong or missing GSTIN, we issue the invoice as unregistered and cannot reissue it after the return for that period is filed.

6.3If you are required to withhold tax at source, tell us before payment and send the certificate. We will credit TDS against your account on receipt of a valid certificate.

6.4Customers outside India are invoiced under the terms shown on the relevant regional page and are responsible for any tax applicable where they are.

07Billing and payment

7.1Subscription fees are invoiced in arrears: on the first day of the month after the month they cover, calculated from the count in clause 5.6. An annual term is invoiced as clause 5.5 describes.

7.2Invoices are payable within seven days of the invoice date, by the methods shown on the invoice.

7.3Query an invoice within seven days of receiving it. We will not treat a genuinely disputed line as overdue while we are looking at it, and we will not suspend you over it.

7.4Fees already paid are not refundable except where these terms say so — clauses 3.3, 5.9 and 20.4.

08If you do not pay

8.1We think a business should be able to see its own records even when it is behind on a bill. So Atrium does not lock you out.

8.2Concretely: an attempt to change anything returns HTTP 402 with a message saying the account is past due. Reads are untouched. This is enforced in one place in the server, and it applies to every part of the product at once.

8.3Before we set an account to past due we email the account owner. Payment restores writing immediately — there is nothing to re-enable and nothing to restore.

8.4If an account stays unpaid for sixty days after the due date, we may suspend it. A suspended account is still readable and still exportable, but only we can lift the suspension.

8.5If an account stays unpaid for one hundred and twenty days after the due date, we may close it, after giving the account owner at least thirty days' written notice and a final opportunity to export. Clause 10 then applies.

8.6We may charge interest on overdue amounts at 1.5% per month or the maximum permitted by law, whichever is lower. We would rather have a conversation than an interest line.

09Your data is yours

9.1Customer Data belongs to you. Nothing in this agreement transfers any ownership of it to us. We claim no licence over it beyond what is needed to run the service for you.

9.2That licence is narrow and we will state its limits: to host, store, transmit, back up, display and process Customer Data solely to provide Atrium to you, to support you when you ask, and to comply with law.

9.3We do not sell Customer Data. We do not share it for anyone's advertising. We do not use it to train machine learning models, ours or anybody else's.

9.4We may generate aggregate, statistical information about how the product is used — counts, timings, error rates — and use it to run and improve the service. Such information contains no personal data and does not identify you or any member.

9.5Customer Data includes personal data about your members, guests and visitors. For that data you are the Data Fiduciary and we are your Data Processor. The terms on which we process it are in the Data Processing Addendum, which is part of this agreement. In particular, it is your responsibility to give your members and visitors the notice the law requires and to have a lawful basis for what you collect.

9.6Our staff do not browse your data. Support access is through an audited route that records who accessed which workspace and why, and we will show you that record for your workspace on request.

10Export and deletion

10.1You can ask for a full export of your workspace at any time, for any reason, including in order to leave. We do not charge for it and we do not ask why.

10.2An export is a structured copy of your workspace — members, contacts, agreements, bookings, invoices, payments, passes, visitors, leads and your uploaded files — in a format another system can read. Because each workspace is its own database, this is a copy rather than a filtered extract.

10.3We will deliver an export within five working days of a written request from an account owner.

10.4When this agreement ends, your workspace stays available in read-only form for thirty days so you can take a final export. Ask during that window and we will produce one.

10.5After those thirty days we delete your workspace database and your uploaded files. Copies in our encrypted backups are overwritten as those backups roll off, within ninety days of deletion. On written request we will confirm in writing when deletion is complete.

10.6We keep invoices and accounting records relating to your subscription for as long as Indian tax and company law requires. Those are our records of our own business, not your Customer Data, and we cannot delete them on request.

10.7You can also ask us to delete specific records — a former member, a visitor log, an uploaded document — at any time during the subscription, and we will do it.

11Acceptable use

11.1You are responsible for what your users do in your workspace, for keeping sign-in credentials secure, and for removing staff logins when people leave.

11.2Do not use Atrium to break the law, to send messages the recipient has not agreed to receive, to store data you have no right to store, to attack or probe the service, to work around a plan limit, or to resell Atrium as your own product without a written agreement with us.

11.3WhatsApp messages sent through Atrium are subject to WhatsApp's own rules on templates, opt-in and content. Persistent breaches can get a sender number blocked by WhatsApp, which is outside our control.

11.4If your use threatens the security or stability of the service for others, we may suspend the offending activity immediately and tell you straight away. We will not use this clause as a shortcut around clause 8.

12Availability and support

12.1We will say this plainly rather than let you discover it: Sehsaa is a small company and Atrium is supported by a small team. We do not offer a service level agreement, we do not publish an uptime commitment, and we do not pay service credits. Anyone who tells you otherwise about a product at this price is describing something they cannot deliver.

12.2What we do commit to:

• We aim to keep Atrium available at all times, and we monitor it.
• Support is by email to contact@sehsaa.com and by WhatsApp on +91 93725 21198.
• Support hours are Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays in Maharashtra.
• We aim to acknowledge within one working day, and to respond substantively to something that stops you working within one working day of acknowledging it.
• For an outage that stops you working, we respond as fast as we can, including outside those hours. We will not pretend that is the same as a 24×7 rota.

12.3Those response times are targets we intend to meet, not contractual guarantees, and missing one is not a breach of this agreement. They are here so you can hold us to a standard, and so you can judge whether it is good enough for you before you sign.

12.4Planned maintenance that will interrupt the service is announced at least 48 hours in advance by email to account owners, and scheduled outside 09:00–21:00 IST wherever we can. Emergency maintenance to fix a security problem may happen without notice; we will tell you afterwards what we did.

12.5If you need a contractual SLA with credits and out-of-hours cover, tell us. It is a separate paid agreement and we will only sign one we can actually keep.

12.6Databases are backed up daily and backups are kept for ninety days. Backups are a disaster-recovery measure, not an undo button: we will restore from one if we lose data, but we will not restore a whole workspace to reverse a deletion your own staff made. Ask us before you delete something you might want back.

13Third-party services

13.1Atrium depends on services we do not control: our hosting provider, our WhatsApp messaging provider, WhatsApp itself, and — if you enable it — Razorpay. The current list is published in section 6 of the Privacy notice and kept accurate.

13.2Where you connect your own account with a third party — Razorpay is the case that exists today — that relationship is between you and them, on their terms, and their fees are theirs. We pass instructions to them and record what they tell us. We are not responsible for their acts, their outages or their charges.

13.3Atrium never stores card numbers. Card details go from the payer's browser to the payment provider directly and do not pass through our servers.

13.4If we need to change a sub-processor we will update the published list and give notice to account owners before the change affects personal data you are responsible for, as set out in the Data Processing Addendum.

14Security and breach

14.1We will maintain reasonable technical and organisational security measures appropriate to the data we hold. What those measures are today is described specifically, not decoratively, in section 8 of the Privacy notice.

14.2We hold no ISO 27001, SOC 2 or comparable certification and we do not claim one. We will answer a specific security questionnaire honestly, including where the answer is no.

14.3If Customer Data is breached we will tell you without undue delay after becoming aware, give you what you need to make your own notifications, and make the notifications the DPDP Act requires of us. We will not wait for a complete picture before telling you something happened.

14.4You must tell us promptly if you believe a sign-in has been compromised.

15Confidentiality

15.1Each of us will keep the other's confidential information confidential, use it only for this agreement, and protect it at least as carefully as our own. Your Customer Data, your pricing, your member list and your occupancy figures are your confidential information.

15.2This does not apply to information that is public through no fault of the receiver, was already known without a duty of confidence, or is independently developed. Disclosure required by law or a court is permitted; where we are allowed to, we will tell you first.

15.3We will not name you as a customer, use your logo, or describe your space publicly without your written consent.

16Intellectual property

16.1Atrium — the software, its design and its documentation — belongs to Sehsaa. You get a non-exclusive, non-transferable right to use it for your own business for as long as this agreement runs, and nothing more.

16.2Do not copy, decompile or reverse engineer the software, except to the extent law says you may despite this clause.

16.3If you suggest an improvement and we build it, we own what we build. You keep an unrestricted right to use it as part of the service, and we will not charge you for having had the idea.

17What we do and do not promise

17.1We promise that we have the right to provide Atrium to you, that we will provide it with reasonable skill and care, and that we will not knowingly ship malicious code.

17.2Beyond that, and to the extent the law allows, Atrium is provided as is. We do not warrant that it will be uninterrupted or error free, that it will meet a requirement we have not agreed in writing, or that it fits a particular purpose.

17.3Atrium helps you produce GST invoices and keep records. It is not tax, accounting or legal advice, and we are not your accountant. Check what it produces before you file anything on the strength of it. The correctness of your GST position, your place of supply and your returns is yours.

17.4Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

18Limitation of liability

18.1Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however caused.

18.2Each party's total liability arising out of or in connection with this agreement, in any twelve-month period, is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

18.3That cap does not apply to your obligation to pay fees due, to either party's breach of confidentiality, or to liability that cannot lawfully be limited.

18.4We are stating the cap where you can see it rather than in the last paragraph of a PDF, because for a subscription at this price it is a real limit and you should decide with it in front of you. If it does not work for your risk position, tell us before you sign and we will talk about a different arrangement rather than pretend the cap is not there.

18.5You must bring any claim within twelve months of becoming aware of the circumstances giving rise to it.

19Indemnity

19.1You will indemnify us against third-party claims arising from Customer Data that you had no right to collect or hold, from your failure to give your members and visitors the notice the law requires, or from your use of Atrium in breach of clause 11.

19.2We will indemnify you against third-party claims that Atrium itself infringes that party's intellectual property rights in India, provided you tell us promptly, let us conduct the defence, and do not admit liability. If Atrium becomes the subject of such a claim we may modify it, obtain a licence, or terminate and refund the unused prepaid period.

19.3Both indemnities are subject to the cap in clause 18.2, except where clause 18.3 says otherwise.

20Term and termination

20.1This agreement runs for as long as you have a workspace. A monthly subscription renews each month; an annual subscription renews each year unless either of us gives notice at least thirty days before the renewal date.

20.2You can cancel a monthly subscription at any time with effect from the end of the period you have paid for. Email the request from an account owner's address. There is no cancellation fee and no notice period beyond the current period.

20.3Either of us may terminate for material breach that is not fixed within thirty days of written notice, or immediately if the other becomes insolvent.

20.4You may terminate immediately, and get a pro-rata refund of the unused prepaid period, if we materially degrade or remove a feature you rely on under clause 3.3, or if we raise the price under clause 5.9 and you do not accept it.

20.5We may terminate a paid subscription for convenience on ninety days' written notice, refunding the unused prepaid period. We would do this only if we were shutting the product down, and in that case we would help you move.

20.6On termination, clause 10 governs export and deletion. Clauses 9, 15, 16, 17, 18, 19, 22 and 23 survive.

21Changes to these terms

21.1We may change these terms. The version and date at the top of this page always say which version is in force.

21.2For a change that materially affects your rights or obligations we give thirty days' notice by email to account owners before it takes effect. If you do not accept it, you may terminate before it takes effect and receive a refund of the unused prepaid period. Continuing to use Atrium after that date means you accept the change.

21.3Superseded versions are available on request.

22Governing law and disputes

22.1This agreement is governed by the laws of India.

22.2The courts at Mumbai, Maharashtra have exclusive jurisdiction, and both of us submit to it.

22.3Before either of us starts proceedings, we will each nominate someone senior and give them thirty days to try to settle it. This does not stop either party seeking urgent interim relief.

22.4A complaint about how we handle personal data is a separate route: it goes to our Grievance Officer, and after that to the Data Protection Board of India. See the Privacy notice.

23General

23.1These terms, the Data Processing Addendum, the Privacy notice and any signed order form are the whole agreement between us on this subject and replace anything said beforehand.

23.2If a court finds a clause unenforceable, the rest stands.

23.3Not enforcing something once does not waive the right to enforce it later.

23.4You may not assign this agreement without our written consent, which we will not unreasonably withhold. Either of us may assign to a successor of substantially the whole business, on notice.

23.5Neither party is liable for failure caused by something genuinely outside its control. That is not a licence to stop answering the phone: we will tell you what is happening and what we are doing about it.

23.6Notices to us go to contact@sehsaa.com. Notices to you go to the email addresses of your account owners. Keep them current.

23.7Nothing here creates a partnership, joint venture or employment relationship, and there are no third-party beneficiaries.