How to cancel, and what happens to the money you have paid.

01Who this applies to

1.1Atrium is provided by Sehsaa Solutions Private Limited, a company incorporated in India with its registered office at Block No. 23, Kotkar Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra 400063 (CIN U62099MH2024PTC426242) — "Sehsaa", "we", "us". Our GSTIN is 27ABNCS5815L1ZP and our PAN is ABNCS5815L. "You" is the organisation that subscribes to Atrium.

1.2This page covers the subscription you buy from us: the per-occupied-desk and per-room fees, the ₹20 per day or night pass after the first twenty passes of each month (clause 5.12), the ₹50 a month for each active virtual-office client (clause 5.13), and the minimum monthly charge — all of them set out in clause 5 of the Terms of service. WhatsApp messages are included and are not charged for (clause 5.7). Atrium is sold in Indian rupees only, and all prices are exclusive of GST (clause 6.1). The service classification code is 997331.

1.3It does not cover money your own members pay you through Atrium. If you connect a payment provider to collect from your members, that relationship is between you and them, on their terms (clause 13.2), and their refund rules — not ours — decide what happens to a member's money.

1.4This page is a plain-language statement of what the Terms of service already say, with the clause numbers so you can check. Where it describes a refund right more fully than the cross-reference in clause 7.4 does, it is describing rights the Terms grant elsewhere, and we will honour the wider statement. Every clause number below is a clause of the Terms of service unless it says otherwise.

1.5Customers outside India are invoiced under the terms shown on the relevant regional page and are responsible for any tax applicable where they are (clause 6.4). This page describes the Indian subscription.

02The free month

2.1A new workspace gets thirty days free, with no card and no commitment: up to 50 desks and up to 10 bookable meeting rooms, across unlimited branches and floors (clauses 4.1 and 4.2).

2.2Nothing is charged during the free month, so there is nothing to cancel and nothing to refund. We do not hold a card and there is no automatic charge at the end of it.

2.3When the thirty days end, the workspace becomes read-only until you choose a plan, and nothing is deleted (clause 4.3). If you decide not to continue, you can simply stop: there is no cancellation step and no invoice.

2.4One free month per organisation. We may decline a trial to an organisation that has already had one, or that has an unpaid balance from a previous subscription (clause 4.4). We may extend a trial at our discretion, and we do it more often than not (clause 4.5).

03How to cancel

3.1A monthly subscription can be cancelled at any time. Email the request from an account owner's address to contact@sehsaa.com. The cancellation takes effect from the end of the period you have paid for. There is no cancellation fee and no notice period beyond the current period (clause 20.2). Notices to us go to that address under clause 23.6.

3.2Tell us the workspace name and the date you want the subscription to end. We will confirm the cancellation by email to the account owner.

3.3An annual subscription renews each year unless either of us gives notice at least thirty days before the renewal date (clause 20.1). To stop an annual subscription renewing, send that notice by email from an account owner's address before the thirty-day mark.

3.4The Terms do not give you a right to leave an annual term part way through for your own reasons. The immediate exit in clause 20.4 is available only where we have triggered it, and clause 7.4 treats fees already paid as non-refundable. If you need to leave an annual term early, write to us and we will talk about it, but we will not state a right on this page that the Terms do not give you: an early exit from an annual term is by written agreement, case by case, and is not something these terms give you as of right.

3.5Either of us may terminate for a material breach that is not fixed within thirty days of written notice, or immediately if the other becomes insolvent (clause 20.3).

3.6Your access runs to the end of the period you have paid for. After that, clause 10 governs export and deletion, and section 9 of this page sets out what that means in practice (clause 20.6).

3.7Because the subscription is invoiced after the month it covers (clause 7.1), one final invoice reaches you after the service has ended: the charge for your last month's occupied desks, rooms, day passes and virtual-office clients. It is payable in the normal way, within seven days of its date (clause 7.2). There is no message charge to follow you — WhatsApp messages are included (clause 5.7).

04What happens to money you have already paid

4.1The rule in the Terms is short: fees already paid are not refundable except where the Terms say so (clause 7.4). Cancelling stops the next invoice. It does not return the last one.

4.2What you keep instead is the service. A monthly cancellation takes effect at the end of the period you have paid for, and Atrium works normally until then (clause 20.2). You are not cut off on the day you cancel.

4.3Desks and rooms are counted on the last day of each month, and only desks that are occupied that day are charged for (clauses 2.2 and 5.6). Because you are billed after the month, on what was actually occupied, there is nothing to refund for a desk you stopped using: if it is empty at the month-end count, it is not on the invoice.

4.4The minimum charge of ₹2,499 per month applies even in a month when your occupied desks, rooms, day passes and virtual-office clients came to less than that together (clause 5.3). The day-pass charge (clause 5.12) and the virtual-office charge (clause 5.13) sit inside that ₹2,499 rather than on top of it, so a quiet month is invoiced at ₹2,499 and no more. Paying annually buys ten months instead of twelve, charged as clause 5.5 describes.

4.5Downtime does not produce a refund or a credit. We do not offer a service level agreement, we do not publish an uptime commitment, and we do not pay service credits (clause 12.1). The support response targets in clause 12.2 are targets we intend to meet, not contractual guarantees, and missing one is not a breach (clause 12.3).

05When we do refund

5.1Every refund the Terms provide for is triggered by something we do — changing the product, changing the price, changing the terms, changing a sub-processor, or stopping. In each case the refund is of the unused prepaid period. The table lists all of them.

5.2Clause 7.4 cross-references three of these — 3.3, 5.9 and 20.4. The rest are in clauses 19.2, 20.5 and 21.2 and in clause 6.5 of the Data Processing Addendum, each of which promises the same refund in its own words. We honour all of them. If clause 7.4 and this table appear to differ, we do not rely on the narrower cross-reference in clause 7.4 to deny a refund that clauses 19.2, 20.5 or 21.2, or clause 6.5 of the Data Processing Addendum, grant in their own words.

5.3The Terms use the phrase "the unused prepaid period", and clause 20.4 is the only clause that uses the word "pro-rata". Neither is defined, and we will not invent a definition on a policy page. The basis on which the amount is calculated — calendar days or whole months, how the two free months of an annual term under clause 5.5 are treated, and how the ₹2,499 monthly minimum under clause 5.3 applies to a part period — is worked out on whole calendar days of the unused period, and shown to you as a calculation before the refund is paid.

5.4Nothing on this page limits any right you have under Indian law that cannot be limited by agreement.

06How to ask, and how a refund is paid

6.1Ask by email from an account owner's address to contact@sehsaa.com, saying which workspace it concerns, which of the triggers in section 5 you are relying on, and the invoice the money was paid against. That is the address the Terms route notices to (clause 23.6).

6.2We will tell you in writing whether the refund is due and, if it is, the amount and how it was calculated, before we pay it.

6.3The Terms do not say how you pay us — clause 7.2 says only "by the methods shown on the invoice" — and no clause says how a refund is returned. An approved refund is returned to the original payment method wherever that is possible. Where it is not — an expired card, a closed account, or a payment that reached us by bank transfer — we return it by bank transfer to the account the payment came from, or as a credit against your account if you would rather. We tell you which applies before we pay it.

6.4No clause of the Terms states how long a refund takes to process. An approved refund is processed within fifteen business days of our approving it. The five working days in clause 10.3 is the turnaround for delivering a data export and does not apply to money.

6.5A refund is paid to the organisation that paid the invoice, not to an individual, and we may ask for you to confirm the account the original payment came from before we release it.

07GST and TDS on a refund

7.1All prices are exclusive of GST. GST is charged in addition at the rate in force and shown separately on the invoice (clause 6.1). A refund is therefore a refund of a fee that carried GST on top of it, and the tax has to be dealt with as well as the fee.

7.2Clause 6.2 already records a limit we cannot get round: an invoice issued to a wrong or missing GSTIN cannot be reissued after the return for that period is filed. The document we issue with a refund, and its treatment in the return for the period, is a credit note under section 34 of the CGST Act, issued in the period in which we approve the refund. Your accounts team will need it to reverse any input tax credit already claimed.

7.3Tax withheld at source is credited, not refunded in cash. If you are required to withhold tax at source, tell us before payment and send the certificate; we credit the TDS against your account on receipt of a valid certificate (clause 6.3). Without a valid certificate there is nothing for us to credit, and the withheld amount stays outstanding on your account.

7.4Because TDS is credited against the account rather than returned, a closing balance on a cancelled account may consist partly of a TDS credit. Tell us before you close the account so that it can be settled rather than stranded.

08If you do not pay

8.1Invoices are payable within seven days of the invoice date, by the methods shown on the invoice (clause 7.2). Subscription fees are invoiced in arrears, on the first day of the month after the month they cover (clause 7.1).

8.2Before we set an account to past due we email the account owner (clause 8.3). Payment restores writing immediately — there is nothing to re-enable and nothing to restore.

8.3If an account stays unpaid for sixty days after the due date, we may suspend it. A suspended account is still readable and still exportable, but only we can lift the suspension (clause 8.4).

8.4If an account stays unpaid for one hundred and twenty days after the due date, we may close it, after giving the account owner at least thirty days' written notice and a final opportunity to export (clause 8.5). Clause 10 then applies.

8.5We may charge interest on overdue amounts at 1.5% per month or the maximum permitted by law, whichever is lower (clause 8.6). We would rather have a conversation than an interest line.

8.6An unpaid balance from a previous subscription is a reason we may decline a new free month to the same organisation (clause 4.4).

09What happens to your data afterwards

9.1You can ask for a full export of your workspace at any time, for any reason, including in order to leave. We do not charge for it and we do not ask why (clause 10.1). It is a structured copy of the whole workspace — members, contacts, agreements, bookings, invoices, payments, passes, visitors, leads and your uploaded files — in a format another system can read (clause 10.2).

9.2We will deliver an export within five working days of a written request from an account owner (clause 10.3). A past-due or suspended account can still take one (clause 8 and the callout under it, and clause 8.4).

9.3When the agreement ends, your workspace stays available in read-only form for thirty days so you can take a final export. Ask during that window and we will produce one (clause 10.4).

9.4After those thirty days we delete your workspace database and your uploaded files. Copies in our encrypted backups are overwritten as those backups roll off, within ninety days of deletion. On written request we will confirm in writing when deletion is complete (clause 10.5).

9.5We keep invoices and accounting records relating to your subscription for as long as Indian tax and company law requires. Those are our records of our own business, and we cannot delete them on request (clause 10.6). What we hold about you as a Data Fiduciary in our own right is described in the Privacy notice.

9.6Backups are a disaster-recovery measure, not an undo button. We will restore from one if we lose data, but we will not restore a whole workspace to reverse a cancellation or a deletion your own staff made (clause 12.6). Take the export while the window is open.

10Questions, billing errors and complaints

10.1Query an invoice within seven days of receiving it (clause 7.3). We will not treat a genuinely disputed line as overdue while we are looking at it, and we will not suspend you over it.

10.2Clause 7.3 protects a disputed line that is still unpaid. The Terms do not state what happens where a line you have already paid turns out to be wrong — a double charge or a desk count under clause 5.6. Write to us and we will check the figures against the workspace. The remedy where the query is upheld on an invoice already paid is a refund under this policy or a credit against your next invoice, whichever you prefer.

10.3If you believe a charge is wrong, please write to us before raising a dispute with your bank or card issuer. The Terms do not address such a dispute, and it is faster for both of us to look at the invoice than to argue through a third party.

10.4A complaint about how we handle personal data is a separate route: it goes to our Grievance Officer, and after that to the Data Protection Board of India. The name, address and hours are in the Privacy notice (clause 22.4).

10.5This agreement is governed by the laws of India, and the courts at Mumbai, Maharashtra have exclusive jurisdiction (clauses 22.1 and 22.2). Before either of us starts proceedings, we will each nominate someone senior and give them thirty days to try to settle it (clause 22.3).

The registered entity behind Atrium, and how to reach it about a cancellation, a refund or an invoice: